Delivery

 

 

Delivery Pricing (Applies to UK Only)

Order Value Delivery Cost
£0 to £15 £7.50
£15 to £24.99 £2.99
£25 and up FREE

 

Brochures

We send out brochures via Royal Mail and you should allow 5 to 7 days for delivery. 

 

Parcels - Orders after 12pm (midday) are processed the next working day

We use DPD fully trackable service for all UK parcel deliveries, except for Northern Ireland, the Highlands and Islands and certain postcodes listed here. For these, we use Royal Mail Tracked 48 Signature service. 

Both services for parcels are fully trackable online and for your added security require a signature upon receipt.

 

DPD Next Working Day Delivery:

DPD will message you to confirm the day that your delivery is due. On delivery day, you’ll receive another message with a 1 hour delivery slot, which you can live track. It’s worth checking your junk/spam emails if you don’t receive this email. 

If the proposed delivery time and slot are not convenient for you, DPD offer a range of options including to change your delivery date; collect from your nearest DPD Pickup Shop; deliver to your preferred neighbour; or leave your parcel in a safe place at home.

 

Royal Mail Tracked 48 Signature

This is a 2-3 working day delivery service with online tracking. We will email you with a tracking number and it’s worth checking your junk/spam emails if you don’t receive this email. If you miss the delivery, you have the option to contact Royal Mail to rearrange delivery or to leave your parcel in a safe place.

For a full list of postcodes using this service, please click here.

 

Next Day/Two Day Delivery

If you order after 12pm (midday) your order will be processed the following working day and delivered as per the above. Please note that orders made after 12pm on Friday are processed on Monday for delivery as above. 

Contact Us (We’re available during office hours Monday to Friday 9am – 5pm)

 

Undelivered Parcels: If the courier returns your parcel to us, having made several failed attempts to deliver to you, we will refund you for the value of the invoice less postage. Please note that we are charged by the courier company to send your parcel and then again to have it returned to us. With DPD this equates to a total of £17.50, which is the amount that we will deduct from the invoice value for refund.