Delivery

Delivery Pricing

PLEASE NOTE: WHERE A DISCOUNT CODE HAS BEEN USED, POSTAGE FEES ARE APPLICABLE IF THE FINAL ORDER TOTAL FALLS BELOW THE THRESHOLDS BELOW:

For UK Only - see below for those European countries we deliver to

Order Value Delivery Cost
£0 to £15 £7.50
£15 to £24.99 £2.99
£25 and up FREE

 

We always aim to be completely fair to our customers. With regard to the postage for purchases on our store, we are charged by the courier company for every delivery, regardless of the value of the order. With larger value orders we can cover either all or part of that fee but for orders under £15, unfortunately this isn’t possible. Not only is there the price of the postage but there is also a cost to us for the packing materials and the labour involved in processing an order.

We are a small business and believe that we are fair in the postage fee that we charge, especially when you compare this to some large, well-known companies which also charge for deliveries under certain values.

POSTAGE FEES OUTSIDE THE UK, generally incur a flat fee, regardless of the order value:

COUNTRY

DELIVERY CHARGE FOR ONE BOX, regardless of order value

The Republic of Ireland

Order value £0 to £45 delivery is £15 - DPD delivery 2 working days

Order value over £45 FREE delivery DPD 2 working days. Please choose this option at checkout

France                         

£15 - DPD delivery 3 working days

Germany                       

£15 - DPD delivery 3 working days

The Netherlands           

Order value £0 to £45 delivery is £15 - DPD delivery 3 working days

Order value over £45 FREE delivery DPD 3 working days. Please choose this option at checkout

Denmark                       

£17 -DPD delivery 3 working days

Spain                            

£18 -DPD delivery 4 working days

Italy                             

£18 - DPD delivery 4 working days


 

Brochures

We send out brochures via Royal Mail and you should allow 5 to 7 days for delivery. 

 

Parcels - Orders after 12pm (midday) are processed the next working day

We use DPD fully trackable service for all UK parcel deliveries, except for Northern Ireland, the Highlands and Islands and certain postcodes listed here. For these, we use Royal Mail Tracked 48 Signature service. 

Both services for parcels are fully trackable online and for your added security require a signature upon receipt.

 

DPD Next Working Day Delivery:

DPD will message you to confirm the day that your delivery is due. On delivery day, you’ll receive another message with a 1 hour delivery slot, which you can live track. It’s worth checking your junk/spam emails if you don’t receive this email. 

If the proposed delivery time and slot are not convenient for you, DPD offer a range of options including to change your delivery date; collect from your nearest DPD Pickup Shop; deliver to your preferred neighbour; or leave your parcel in a safe place at home.

 

Royal Mail Tracked 48 Signature

This is a 2-3 working day delivery service with online tracking. We will email you with a tracking number and it’s worth checking your junk/spam emails if you don’t receive this email. If you miss the delivery, you have the option to contact Royal Mail to rearrange delivery or to leave your parcel in a safe place.

For a full list of postcodes using this service, please click here.

 

Next Day/Two Day Delivery

If you order after 12pm (midday) your order will be processed the following working day and delivered as per the above. Please note that orders made after 12pm on Friday are processed on Monday for delivery as above. 

Contact Us (We’re available during office hours Monday to Friday 9am – 5pm)

 

Undelivered Parcels - we receive the right to retain your payment to cover costs incurred by Lucy Bee: 

If the courier returns your parcel to us, having made several failed attempts to deliver to you, we will refund you for the value of the invoice less postage. Please note that we are charged by the courier company to send your parcel and then again to have it returned to us, plus a handling fee.

With DPD DELIVERIES TO UK addresses, this postage fee is up to a total of £17.50, depending on whether or not you paid for delivery in the first instance.

With DPD DELIVERIES OUTSIDE THE UK, this postage fee is twice the basic fee (ie. the fee relevant to each country as above, regardless to whether you paid it in the first instance) and this is the amount that we will deduct from the invoice value for refund.