Thanks for visiting the Lucy Bee Shop. We’re here to help with any queries that you might have:
Need More Information About Our Products?
Our website lucybee.com has full details of each of our products, including how they’re produced, recipe suggestions and our Fair Trade ethos.
Do You Need Information About Your Delivery?
You can fully track your order via the link that you should have received in an email and text from DPD or Parcel Force. Please refer to this in the first instance.
It’s worth noting that you can also amend your delivery time via that tracking link, with the courier.
A Query About Your Order?
For questions that you have about your order, please either email firstname.lastname@example.org (and include your Order Number along with your query), or call us on +44 (0)1992 747 900.
For all complaints, we will need to see the following so please have these to hand:
- images of the invoice (showing who has packed and checked your order)
- images of any damaged items, where appropriate
- images of the packaging
These will be helpful in order for us to deal with your query.
We’re available during office hours Monday to Friday 9am – 5pm. If you get in touch outside of these times, we’ll get back to you as soon as we can – if leaving a voicemail, remember to let us know a number to call you back on.
Lucy Bee Limited
PO Box 214
Company Reg. No.7949199
VAT Reg. No.129357790